General Terms and Conditions of Sale 01.12.2021
1) Scope of Application
These general terms and conditions of sale and services (hereinafter referred to as “GTC”) apply to all products provided by PlastOK Sàrl (hereinafter “the Company”), located at Rue du Quartier-neuf 14, 1205 Geneva, Switzerland.
The Company owns the trade name PlastOK and operates the website https://shop.plastok.ch/
These GTC apply to all products sold, services, and all performances provided directly or indirectly by the Company to its customers.
2) Conclusion of the Contract
The contract is concluded at the moment the customer accepts the offer made by the Company concerning the purchase of products and/or services provided by the Company.
The contract is irrevocably concluded as soon as the customer accepts the services offered by the Company, when they order products on the Company’s website, or when they purchase products directly in person.
3) Prices
All prices are listed in Swiss francs (CHF), net amount, including VAT and guarantee.
The Company reserves the right to modify its prices at any time. The prices listed on the Company’s website, https://shop.plastok.ch, as well as those shown on its price list, apply at the time the contract is concluded.
4) Payment Terms
By postal or bank transfer to : PostFinance
PLASTOK SARL
IBAN : CH20 0900 0000 1444 7992 8;
by credit card (Visa and Mastercard types);
by using external platforms (Paypal);
by cash payment, upon receipt of the goods at markets.
The shipment of items ordered by the customer will only take place once the total invoice amount sent by the Company has been paid and credited to the account.
5) Delivery and Shipping
Delivery is only available in Switzerland. The shipment of available items is carried out by the postal service, a delivery service, or by PlastOK within approximately 5 to 8 business days, once the total invoice amount has been credited to the Company’s account.
The delivery time may be extended in case of closure, particularly between Christmas and New Year.
Please note that no parcels will be sent to a P.O. box, and no goods will be delivered to minors or individuals under guardianship, unless written permission is provided by a parent or guardian.
6) Return or Exchange of Goods
Unless there is proof of a defect in the goods, the Company does not accept returns of items ordered on its website, at markets, or purchased directly at sales points.
7) Data Protection
All personal data will be treated as confidential. The information necessary for processing the order will be subject to computer processing and may be communicated to associated companies for the management of said order.
8) Liability
Once the order is delivered and received by the customer, the Company assumes no responsibility for any alteration or disappearance of the goods.
9) Safety
PlastOK products should be kept out of reach of children under 3 years old and are not intended for food use.
The Company declines all responsibility for the improper use of its products.
We take every possible care in recycling quality materials. PlastOK cannot be held responsible for the composition (additives, contaminants) that may be found in our products.
10) Content
The content of the services, especially the site and product photos, is provided to you as is and may not be used, reproduced, distributed, transmitted, broadcast, displayed, sold, transferred, or otherwise exploited for any purpose other than viewing and use. For this sole and exclusive purpose, PlastOK Sàrl grants you a limited, revocable, and non-exclusive authorization to access and use the Services in accordance with these GTC.
The name PlastOK, its logo, as well as the Site and its content, particularly the product photographs, are protected by copyright and trademark laws.
11) Limitation of Liability
You expressly acknowledge and agree that PlastOK, its directors, employees, agents, or other assistants, shall not be liable for any direct, indirect, incidental, special, consequential damages, including, but not limited to, damages for loss of profits, loss of goodwill, use, data, or other intangible losses.
PlastOK disclaims all liability for the improper use of its products or services.
12) No Warranty and Right of Return
Subject to any applicable legal provisions, PlastOK excludes any warranty concerning the products and services sold by the company, unless otherwise stated in a specific contract governing these terms.
In case of an error in the delivery of the order only (incorrect quantity, wrong category of products), unwanted delivered products can be returned according to the terms described in this article. The return shipping costs are at our expense.
To exercise this right of return, you must contact PlastOK’s customer service without delay at contact@plastok.ch within 5 working days, providing your order number, personal information, and the reasons for the return, for the improvement of our services. PlastOK’s customer service will inform you of the return process for your order.
13) Applicable Law and Jurisdiction
All commercial relations between the Company and its customers are governed by Swiss law. The competent court is in Geneva, Switzerland.
PlastOK Sàrl